IT support is the resolution of technical problems in an organization information system.

Technical support or technical assistance is not just software, sometimes there are problems with the physical IT infrastructure.

Type of technical support

Support can be provided in two ways:

  • Remote Assistance using an Internet connection, which is the most efficient and economical way to avoid travel time and costs.
  • Onsite Assistance with the visit of a technician to the installation of the organization.
  • What are the differences

    Remote Assistance Onsite Assistance
    Request Telephone By appointment or urgent request
    Support level User support and software IT Infrastructure
    Availability Time dependent Schedule dependent
    Requires travel No Yes
    How it works Technical assistance hour request or package

    Remote support software

    Remote support software allows remote access to the computer via the Internet with the user authorization. This type of support allows it to be carried out in a more efficient and economical way, avoiding travel time and costs.

    Support is provided for the Microsoft Windows operating system with the Quick Assist application which is available for free in the Microsoft app store and requires a Microsoft account to use it.

    Technical assistance hours package

    It is a package of agreed service hours for remote or onsite technical assistance. The annual hours package is valid for 1 year. The monthly package of hours is not credited to the following month. There is no loyalty and membership, and cancellation are free.

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