IT support is the resolution of technical problems in an organization information system.
Technical support or technical assistance is not just software, sometimes there are problems with the physical IT infrastructure.
Type of technical support
Support can be provided in two ways:
What are the differences
| Remote Assistance | Onsite Assistance | |
|---|---|---|
| Request | Telephone | By appointment or urgent request |
| Support level | User support and software | IT Infrastructure |
| Availability | Time dependent | Schedule dependent |
| Requires travel | No | Yes |
| How it works | Technical assistance hour request or package | |
Remote support software
Remote support software allows remote access to the computer via the Internet with the user authorization. This type of support allows it to be carried out in a more efficient and economical way, avoiding travel time and costs.
Support is provided for the Microsoft Windows operating system with the Quick Assist application which is available for free in the Microsoft app store and requires a Microsoft account to use it.
Technical assistance hours package
It is a package of agreed service hours for remote or onsite technical assistance. The annual hours package is valid for 1 year. The monthly package of hours is not credited to the following month. There is no loyalty and membership, and cancellation are free.
